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Frequently
Asked Questions

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Frequently Asked Questions

We have compiled a series of common questions and answers that arise with the VoltSafe Winter magnetic extension cord so you can resolve any concerns you may be experiencing with your device.

Can’t find the answer you’re looking for here? Simply contact us at support@voltsafe.com and our team will be more than happy to assist you.

APP & CONNECTIVITY

Will my VoltSafe Magnetic Block Heater Plug work without the app or Wifi connection?
Is my smartphone compatible with the VoltSafe Winter app?
How do I know the VoltSafe Magnetic Block Heater Plug is powered on?
Where can I download the VoltSafe Winter app?
How do I connect my VoltSafe Winter Plug to the app?
How do I set a schedule on my VoltSafe Magnetic Block Heater Plug ?
Do I need to set the timer again if my VoltSafe Magnetic Block Heater Plug loses power?
Can I change the name of my device?
Are VoltSafe Magnetic Block Heater Plugs compatible with smart home platforms like Alexa or Google Home?
Can I control multiple plugs from one app?
How close do I need to be to my VoltSafe Magnetic Block Heater Plug to schedule it with the VoltSafe Winter app?
Why does the VoltSafe Winter app require location settings to be turned on?
Will I be able to use my app-controlled timer for my VoltSafe Magnetic Block Heater Plug during extremely cold weather (around -35°C or -45°C)?

Hardware support

The white LED light doesn’t turn from flashing blue to solid white after 2 minutes while the male and female magnetic ends are connected.
The LED indicator is not showing any lights.
The blue LED light is flashing on & off for no reason.
My plug won’t connect to my VoltSafe Winter App
I was told I needed to do a ‘firmware update’. How do I do this?

General questions

What is the wattage draw of my block heater?
Can I use my VoltSafe Magnetic Block Heater Plug for something other than my block heater such as a trickle charger or battery maintainer? Can I use it indoors?
Can I buy another “female/active” side of the cord to use at another location (e.g. work)?
What is the coldest temperature the VoltSafe Magnetic Block Heater Plug will function in? My winters can drop below -35°C.
How do I keep my contacts clean?
What kind of product warranty does VoltSafe provide?
What happens if a magnet comes into contact with my VoltSafe Magnetic Block Heater Plug, what happens if they touch? Can I touch the contacts myself?
Where can I buy a VoltSafe Magnetic Block Heater Plug?
The magnet isn’t staying connected - what do I do?
Under which certification body was this product certified?
Does the VoltSafe Winter App collect or store my data?
Why does the VoltSafe app connect to Wifi only?
Can I edit my schedule once it is set?
Do I have to create an account?